The failure of customer service is seen in the 2014 Tomah Veterans Affairs scandal surrounding U.S. Sen. Tammy Baldwin. While shared appreciation usually exists between Democrats and Republicans regarding the veterans who have secured freedom, Baldwin would like Wisconsin voters to move on and forget the black spot on her record toward veterans. In Tomah, the people on the front line were not at the “front of the line” of Baldwin’s customer service.
Following the scandal, Baldwin’s efforts to make changes hardly seem to indicate a change of heart. Instead, according to whistleblower Ryan Honl, Baldwin has been “playing political damage control instead of focusing on fixing the issues at Tomah.” While pushing bills, including one in the victim’s name, she still fails to accept her own failure and assume the responsibility for sheer negligence.
With last month’s Marquette poll showing the race between Baldwin and state Sen. Leah Vukmir nearly tied, Baldwin’s glaring history should be of concern to voters. The Tomah drug scandal revealed the disorganized and apathetic approach to customer service Baldwin had toward veterans in particular. This fall, Wisconsin must remind Baldwin that good customer service is worth the lives and health of our veterans.